STORE POLICY

 

Customer Care

At Witchish Candles, we are dedicated to ensuring that your experience with us is as magical as the season itself. We are here to assist you with any questions or concerns you may have.

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Contact Us

For inquiries, please reach out to us at hellowitchish@gmail.com. We aim to respond to all emails within 24-48 hours.

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Shipping Policy

We offer standard shipping on all orders. Please allow 3-5 business days for processing and an additional 5-7 business days for delivery. For expedited shipping options, please contact us directly.

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Returns & Exchanges

If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange. The item must be in its original condition and packaging. Please note that return shipping costs are the responsibility of the customer.

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Damaged Items

In the rare event that your item arrives damaged, please contact us immediately at hellowitchish@gmail.com with a photo of the damaged item. We will arrange for a replacement to be sent to you at no additional cost.

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Custom Orders

Please note that custom orders are final sale and cannot be returned or exchanged.

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Feedback

Your feedback is important to us! If you have any suggestions or comments, please don't hesitate to reach out. We are always looking to improve our products and services.

Thank you for choosing Witchish Candles. We look forward to bringing a touch of enchantment to your home!

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Privacy and Safety Statement

At Witchish Candles, we are committed to protecting your privacy and ensuring the safety of your personal information. We understand the importance of keeping your data secure and are dedicated to maintaining your trust.

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Information Collection and Use

We collect information from you when you place an order, subscribe to our newsletter, or fill out a form on our website. This information may include your name, email address, mailing address, phone number, and payment details. We use this information to process transactions, send periodic emails, and improve our services.

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Security Measures

We implement a variety of security measures to maintain the safety of your personal information. Our website uses secure socket layer (SSL) technology to encrypt your sensitive data, such as credit card numbers, during transmission. We also restrict access to your personal information to authorized employees who are required to keep the information confidential.

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Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. These technologies help us remember your preferences, understand how you interact with our site, and improve our offerings. You can choose to disable cookies through your browser settings, but this may limit your ability to use certain features of our website.

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Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except as necessary to provide our services (e.g., shipping companies, payment processors). We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

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Changes to Our Privacy Policy

We reserve the right to update this privacy and safety statement at any time. Any changes will be posted on this page, and we encourage you to review it periodically to stay informed about how we are protecting your information.

Wholesale Inquiries

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Payment Methods​

Credit / Debit Cards  - PAYPAL - Offline Payments